Trusted long-term partnerships to deliver expertise
Airbus Secure Communications’ customer commitment goes well beyond contract signature; we are committed to long-term partnerships delivering you expertise and innovation throughout the lifetime of our contract.
Today, we provide 24/7 support in more than 160 countries which is backed by the availability of Service Level Agreements (SLAs) with binding commitments guaranteeing 99.9% availability. We provide technical and logistical support, spare parts, repair, software maintenance and modification. We work with you to deliver intelligent support solutions tailored to your needs and requirements.
Our specialised personnel are available around the clock to ensure that you are always connected.
Aspects covered include:
- Live system support, operation and maintenance of communication network infrastructure
- Fault handling and availability monitoring to pre-emptive obsolescence management
- Proactive technical refresh bringing you the latest technologies
- Full lifecycle management from system set-up to disposal
- Deployment of skilled operations and maintenance engineers overseas under Contractors on Deployed Operations (CONDO) conditions
- Test system capabilities
- Consultancy and training